Shipping & Returns
Shipping Policy
We aim to get your order to you quickly and securely. Here’s what you can expect:
Processing Time
Delivery Time
● UAE & Egypt: 2-5 business days
● Other Regions: 5-10 business days
Shipping Partners
Order Tracking
Order Tracking:
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery every step of the way.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Returns & Exchanges
We want you to be completely satisfied with your purchase. If something doesn’t meet your expectations, we’re happy to assist with returns or exchanges within 14 days of delivery.
Conditions for Returns
● The item must be unused, in its original packaging, and in resellable condition.
● Return shipping costs are the responsibility of the customer unless the return is due to a defect or if you received the wrong item.
Refund Processing
● Once we receive and inspect your returned item, refunds will be processed within 5-7 business days.
How to Initiate a Return or Exchange
- Contact our support team at info@smartlyme with your order number and the reason for your return.
- We’ll guide you through the process and provide all the necessary instructions.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Need Help?
If you have any questions about shipping, returns, or anything else, our friendly support team is here to help! Contact us at Info@smartlyme.com, and we’ll get back to you promptly.