Privacy Policy

Last Updated: 01/02/2025

At Smartly ME, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, products, or services, in accordance with applicable data protection laws, including those in the UAE.

If you have any questions or concerns about your privacy, please contact us at Info@smartlyme.com.

1. Information We Collect

We collect information to provide a seamless shopping experience and improve our services. The types of data we collect include:

  • Personal Data

    What We Collect: Your name, email address, phone number, shipping address, and other details necessary to process your orders.

    Why We Collect It: To fulfill your purchases, communicate with you, and personalize your experience.

  • Payment Data

    What We Collect: Payment information such as credit card details (processed securely by third-party payment gateways).

    Why We Collect It: To complete transactions securely. Note: We do not store or have access to your full credit card details.

  • Cookies and Tracking Data

    What We Collect: Information about your Browse behavior, preferences, and device through cookies, web beacons, and similar technologies.

    Why We Collect It: To enhance your Browse experience, analyze website performance, and deliver personalized content.

    Your Choices: You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use your data responsibly and only for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders efficiently.
  • Website Improvement: To analyze usage patterns, identify areas for improvement, and enhance our products and services.
  • Personalization: To tailor your shopping experience and provide relevant recommendations.
  • Communication: To send you order updates, account notifications, and promotional emails (only if you’ve opted in). You can unsubscribe from promotional emails at any time.

3. Data Protection

We implement robust measures to protect your information, including:

  • SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
  • Industry Standards: We adhere to strict security protocols to prevent unauthorized access, disclosure, or misuse of your data.
  • Regular Audits: Our systems are regularly reviewed to ensure compliance with industry best practices.

4. Sharing of Data

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

  • Order Fulfillment: With trusted partners, such as shipping carriers and logistics providers, to deliver your orders.
  • Legal Requirements: To comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Your Rights

You have control over your personal information. Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data (subject to certain exceptions).
  • Opt-Out: Unsubscribe from promotional communications or opt out of certain data processing activities.
  • Portability: Request your data in a structured, commonly used format.

To exercise these rights or for any privacy-related concerns, please contact us at Info@smartlyme.com.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can take appropriate action.

7. International Users

If you are accessing our services from outside the UAE, please note that your data may be transferred to, stored in, or processed in the UAE, where data protection laws may differ. By using our services, you consent to such transfers.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: Info@smartlyme.com